Terms & conditions
GENERALTERMS AND CONDITIONS OF PURCHASE AND USE
This document is an electronic record in terms of Information Technology Act, 2000 and the rules thereunder as applicable and as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms & Conditions govern Your use of the website www.zudio.com (“Website”), operated by Trent Limited (“Trent” / “we” / “our”), a company duly incorporated under the Indian Companies Act, 1913 [CIN: L24240MH1952PLC008951], with its registered office located at Bombay House, 24, Homi Mody Street, Fort, Mumbai - 400001. By accessing or using the Website, You agree to be bound by the Terms & Conditions set forth herein.
For the purpose of this document, “User” / “Users” / “You" / “Your” shall mean any person/persons and/or legal entity(ies) who visit(s), uses, deals with and/or transact with Trent in any way.
1. GENERAL:
By accessing and using this Website, You indicate that You accept, unconditionally and irrevocably, this Terms & Conditions (defined hereinbelow). You warrant that You are legally competent to access and agree to these Terms & Conditions and that You shall use the Website only in accordance with applicable law. Any unauthorized access or misuse shall be considered a breach of these Terms & Conditions and may attract civil or criminal liability. Trent reserves the right to update, modify or amend these Terms & Conditions at any time without prior notice. It is the responsibility of the user to review the Terms & Conditions periodically. Your continued usage of the Website after such modifications shall be deemed acceptance of the updated Terms & Conditions. Your access to and use of software and other materials on, or through, this Website is solely at Your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of this software/Website. We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time You view it. Commentary and other materials posted on this Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any User to this Website, or by anyone who may be informed or act upon any of its contents. We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed, and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, Your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will not be liable if for any reason this Website is unavailable at any time or period.
2. USE OF WEBSITE:
The Website is intended solely for personal, non-commercial use. By transacting through any offline medium related to Zudio, including its retail stores, You agree to Terms & Conditions and conditions as well as all policies detailed herein including, but not limited to, Return and Exchange Policy, Credit Note Policy, E-Gift Voucher Terms and Conditions, Privacy Policy as may be applicable (herein collectively referred to as ‘Terms & Conditions’). It is clarified that this Terms & Conditions shall be applicable, wherever necessary, to offline purchase/procurement of Zudio products from the stores.
We accept (a) cash (b) UPI (c) American Express card (selected stores) (d) credit/debit card - Visa, Master Card, Maestro as mode of payments for offline purchase at Zudio store. Further, Sodexo card and Tata Neu coins are not accepted.
You shall not engage in any activity that may: (a) violate applicable intellectual property laws; (b) compromise privacy or data integrity; (c) manipulate system functionality; or (d) adversely affect the experience of other Users. You agree to not abuse the Website. Examples of ‘abuse’ include transmitting harmful code, impersonation, unauthorized access, or excessive server requests. Violation of any of these Terms & Conditions shall entitle Trent to suspend or terminate access, without prejudice to its rights to seek legal remedies.
3. DISCLAIMER OF WARRANTY:
All content, information, software, and products available on this Website are provided on an 'as is' and 'as available' basis, without any warranty, whether express or implied. Trent disclaims all warranties including but not limited to merchantability, fitness for a particular purpose, non-infringement, system accuracy, and uninterrupted access. No oral or written information provided by Trent or any of its representatives shall create a warranty obligation.
4. LIMITATION OF LIABILITY:
Under no circumstances shall Trent be liable for any direct, indirect, incidental, special, punitive or consequential damages, including but not limited to, loss of profits, goodwill, or data, arising out of or in connection with the use or inability to use the Website, products, services, or information, even if Trent has been advised of the possibility of such damages.
Any rights not expressly granted herein are reserved by Trent.
5. LIABILITY AND IDEMNITY:
You agree to indemnify, defend and hold harmless Trent, its directors, officers, employees, affiliates, agents, contractors, licensors, and suppliers from and against all claims, demands, losses, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, arising out of Your use of the Website, Your breach of any provision of this Terms & Conditions, or Your violation of any third party right or Your violation of applicable law.
6. INTELLECTUAL PROPERTY:
All intellectual property rights on the Website and its content, including but not limited to design, text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Trent or its licensors. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Website or any portion of it for any commercial purpose without the express written consent of Trent. Unauthorized use shall constitute a violation of intellectual property and may result in legal action.
7. VIRUSES AND OTHER COMPUTER ATTACKS:
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. Unauthorized access to the Website, the server on which it is stored, or any server, computer, or database connected to the Website is strictly prohibited. Trent will report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing the identity of the offender. Trent shall not be liable for any damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material.
8. LINKS FROM WEBSITE:
This Website may include links to third-party websites or content for informational purposes only. Access to third-party links is at Your own risk and subject to the Terms & Conditions and policies of such third-party websites.
9. TERMINATION:
Trent reserves the right, at its sole discretion, to terminate or suspend access to the Website without notice, for conduct that it believes violates these Terms & Conditions, is harmful to other Users, the business of Trent, or third parties, or for any other reason permitted under applicable law. This right of termination is in addition to any other legal or equitable remedies available to Trent under applicable laws.
10. SEVERABILITY:
Each of the provisions in these Terms & Conditions are severable and distinct from the others and if at any time one or more such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms & Conditions shall not in any way be affected or impaired thereby.
11. PARTIAL INVALIDITY:
If any provision of these Terms & Conditions are held to be illegal, invalid, or unenforceable under any present or future applicable Indian law, (i) such provision will be fully severable; (ii) these Terms & Conditions will be construed and enforced as if such illegal, invalid, or unenforceable provision had never comprised a part hereof; (iii) the remaining provisions of these Terms & Conditions will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.
12. ASSIGNMENT:
The User shall not assign its rights or obligations under these Terms & Conditions to a third party. Trent in its discretion has the right to assign and transfer any or all of its rights, benefits and obligations under these Terms and Conditions or a transaction with Trent, to any person/entity.
13. GOVERNING LAW AND JURISDICTION:
These Terms & Conditions and any dispute arising out of or in connection with them shall be governed and construed in accordance with the Indian laws. The courts at Mumbai shall have exclusive jurisdiction to adjudicate any disputes arising out of or relating to this Website, these Terms & Conditions or any transactions by User with Trent Ltd.
RETURN AND EXCHANGE POLICY
At Zudio, customer satisfaction is our priority. We allow returns and exchanges of merchandise purchased from our stores, subject to the following conditions:
1. Products must be returned within 30 (thirty) days from the original date of purchase, as indicated on the purchase receipt issued by Trent.
2. Eligibility for Exchange –
a. The label of merchandise/product should be intact.
b. You must furnish original purchase receipt.
c. The merchandise/product should be unused, unwashed, undamaged and untampered.
3. In the absence of a purchase receipt, Trent may issue a credit note for the current or last known selling price of the product, subject to verification and approval.
4. Refunds, if applicable, will be processed either through the original payment method or in the form of credit note at Trent's sole discretion.
5. In no circumstances, merchandise/product such as innerwear (underwear or briefs, camisoles, socks, boxers, handkerchief etc) sunglasses, fashion accessories and cosmetics shall be exchanged. Only products with manufacturing defects from the aforesaid list are eligible for exchange or refund or credit note on case-to-case basis at the discretion of Trent. Women's Bras and Men's Vests can be returned / exchanged or refunded.
6. Exchange or return of products purchased during promotional offers, discounts, or clearance sales, shall be subject to terms as specified during the promotion and are not eligible for return or exchange.
6. Sale T&C
• Select items on Sale and offer valid till stock lasts.
• Buy 2 Get 1 Free applicable on all Sale Merchandise. Customers need to purchase minimum 3 sale items to be eligible for this offer. Lowest Price item of the 3 items selected will be deemed as Free*
• Kindly refer the revised MRP sticker behind the product label to identify the Sale products. Prices identified at the system during checkout shall be the final price of the products.
• Please ensure that you check your bill during checkout.
• For Exchange/Returns*:
• If you have an invoice – We will give you an exchange or complete credit as per the invoice value.
• If you do not have an invoice – We will give you a credit note as per the current selling price mentioned in the system.
• Please retain the product label to be eligible to return/ exchange the product within 30 days from the date of invoice .
• No return / exchange / refund on innerwear, watches, sunglasses, cosmetics and Accessories. Credit will be given for any faulty product
• The inclusion of products under Sale category and applicable terms and conditions thereto, shall solely be at Zudio’s discretion.
BUY 2 GET 1 FREE
SALE TERMS & CONDITIONS*
· • Kindly refer the revised MRP sticker behind the product label to identify the Sale products. Prices identified at the system during checkout shall be the final price of the products.
· • Please ensure that you check your bill during checkout.
· • For Exchange/Returns*:
· • If you have an invoice – We will give you an exchange or complete credit as per the invoice value.
· • If you do not have an invoice – We will give you a credit note as per the current selling price mentioned in the system.
· • The inclusion of products under Sale category and applicable terms and conditions thereto, shall solely be at Zudio’s discretion.
CREDIT NOTE POLICY
Subject to the Return and Exchange Policy, the credit note will be issued by Trent on the following terms:
1) Credit notes will be issued electronically and linked to the customer’s mobile number submitted at the time of the transaction.
2) Credit notes are valid for a period of 90 (ninety) days from the date of issue and cannot be extended under any circumstances.
3) Credit notes cannot be redeemed for cash or can they be exchanged for gift vouchers.
4) The credit note cannot be transferred to a different number/person.
5) The use of multiple credit notes in a single transaction is allowed subject to system compatibility.
6) The credit note issued in Zudio Standalone Store can only be redeemed at Zudio Standalone Store i.e the credit note will not be valid in Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick.
The credit note issued in Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick can only be redeemed at Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick i.e the credit note will not be valid in Zudio Standalone Store.
7) The credit note may be used along with E-Gift Voucher during checkout at eligible stores.
8) The credit note can be partially redeemed, but the revised credit note will have the same validity as per original credit note date.
9) 10 Credit notes will not be replaced, reissued or refunded, in case of loss, theft or misuse. Customers are advised to safeguard the details.
10) Trent shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using this credit note. The holder of the credit note shall be solely responsible for the safe custody of the credit note and the credentials mentioned on it.
TERMS AND CONDITIONS RELATED TO E - GIFT VOUCHER
Zudio E-Gift Voucher are digital prepaid instruments issued in accordance with applicable guidelines and regulatory approvals. The following terms govern the purchase and use E-Gift Vouchers -
1) E-Gift Voucher is the property of Trent.
2) E-Gift Vouchers are valid for a period of 12 (twelve) months from the date of activation and shall expire automatically thereafter. E-Gift Voucher cannot be extended post expiry.
3) E-Gift Voucher consists of a 16-digit card number and a 6-digit PIN, both of which must be kept confidential by the customer.
4) E-Gift Voucher will be shared with the customers through e-mail or SMS.
5) E-Gift Voucher can only be redeemed once and must be used in full during a single transaction. Partial redemption is not permitted.
6) E-Gift Voucher issued in Zudio Standalone Store can only be redeemed at Zudio Standalone Store i.e E-Gift Voucher will not be valid in Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick.
E-Gift Voucher issued in Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick can only be redeemed at Zudio Shop in Shop Stores (SIS) or Stores that have combined operations with Star Bazaar Hypermarket / Star Quick i.e E-Gift Voucher will not be valid in Zudio Standalone Store.
7) E-Gift Voucher is non-reloadable, non-refundable and cannot be exchanged for cash under any circumstances
8) To check balance customer can visit the store and ask the store staff for the same or visit our website www.zudio.wohoo.in
9) Once the E-Gift Voucher is issued, Trent will not entertain any request for cancellation or refund.
11) E-Gift Voucher will not be replaced, reissued or refunded, in case of loss, theft or misuse. Customers are advised to safeguard the details.
12) Trent shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using E-Gift Voucher. The holder of the E-Gift Voucher shall be solely responsible for the safe custody of the credit note and the credentials mentioned on it.
10) Multiple E-Gift Voucher may be combined for use in a single purchase subject to system compatibility
11) Use of E-Gift Voucher during discount or promotional periods is permitted but may be subject to additional terms communicated at the time of offer.
12) Trent reserves the right to amend, cancel or withdraw any provision of this E-Gift Voucher policy without prior notice, to comply with applicable laws and business requirements.
13) For any queries, you can contact Zudio at support@woohoo.in or call us at 08067181401 Monday - Friday, 10am - 6pm IST.